Testimonials

HEAR WHAT OUR CUSTOMERS HAVE TO SAY

"No hassle, no pressure, great price"

Second car purchase in a month. No hassle, no pressure, great price. My first purchase experience with James and Evan was great. They happened to have a second vehicle that we were looking at and James helped me secure it at a good price and 0% interest to boot!
Tk1215 (DealerRater)

"I'm a customer for life!!!"

This place just keeps getting better and better.. Darrin DeSilva and his Finance team even works banking Magic on Sundays!! Hahaha.. Third vehicle in 2 years and they made it happen. I love my new truck n now I'm a customer for life!!!
Antony S. (Facebook)

"worked had to get us the best deal"

Well I just got a new car thanks to Darrin Desilva he worked had to get us the best deal and a great car thank you Darrin
Veronica C. (Facebook)

"I can't say enough good things"

I have to say first, I love the sales department at this dealership. Bought my third car from them yesterday. Three years ago I bought two cars, I left a yelp review back then. Then went back and was so happy to see Nate was still there after all those years. He got me the best deal, and the best payment. Nick, our sales guy, was awesome!! He made sure he showed my husband and I what was on both lots so we could be absolutely happy with our purchase. Showed us all of the ins and outs of the vehicle before we left. Pretty much stayed with us all day. When their detailer left for the day, he made sure he went out and cleaned the vehicle so it was clean when we drove it home. I can't say enough good things. The manager of sales made sure we had a very happy experience and finance got us in and out quickly. I would definitely recommend this auto dealership to my family and friends.
Kelli P. (Yelp)

"good people top to bottom"

Best sales team, down to earth, helpfully determined to get you in the car of your desire. Won't give up on you, works with what you have. Personnel made up of all around good people top to bottom.
Eugene M. (Yelp)

"it was a great fun experience"

Joe (General Manager) and the Ford Tracy team help me purchased my first Ford in the past 40yrs, in which it was a great fun experience. Each team member was helpful and patient in helping me select the right F150 that was within my budget, and needs for hauling. This team of experts including finance was honest with transparent on all costs to make this a package deal that could not be beat anywhere. I would highly recommend this dealership over other Central Valley locations due to their organizational strength in all levels of customer service with a friendly atmosphere that allows them to greet you as family. Thanks.
paul t. (Yelp)

"It was an amazing experience"

Went to check out cars today & with the help of salesman Juan Delgado we were able to purchase a car & didn't feel overwhelmed or pressured. It was an amazing experience & we hope that if we ever have to purchase again in the future, we can purchase there. We highly recommend Juan Delgado as your salesman. He has integrity & really cares about his customers needs and wants & does his best to make it happen! We are very grateful!!!!! Thank you Tracy ford & thank you Juan!!!
Corie Y. (Facebook)

"first class, thoughtful and sincere professional treatment at every level"

If you're looking for a car, we highly recommend Tracy Ford. On the first weekend of August my wife and I bought a Certified Pre Owned 2015 Ford Escape Titanium and we have nothing but praise for everyone we dealt with. The salespeople we initially dealt with, James and Luis, were straightforward about finding a vehicle that met our needs. The General Sales Manager, Joe Snelling, was equally upfront about the financing options and really worked it to get a rate that we could live with. If you've ever been on the lower end of the FICA score card, you know how it feels to be summarily dismissed. Although my FICA score has seen better days, and believe me it has seen MUCH MUCH better days, Joe was able to make it happen and did so in a very respectful manner. That in itself meant a lot. Thank you James, Luis, and Joe. During the paperwork portion of the show, we dealt with Chris. He was fast, yet thorough, but more importantly, he was accountable and made himself available to satisfactorily answer any questions we had. Money is money and all the things you are confronted with add up. Avoiding "buyer's remorse" is a lot easier when you eliminate the unknowns. Thank you Chris. Lastly, the Service Department at Tracy Ford seems to bear the brunt of a lot of negative commentary. Having worked in the automotive industry, I know all too well that there are many legitimate complaints. Any business worth a damn takes customer dissatisfaction seriously. For us, dealing with the Service Department was the final hurdle to clear in order to have some semblance of peace of mind. Although I was an hour late for my service appointment, David Corona was a total pro. Working with the sales department, he was able satisfy an issue that we felt had been overlooked, but hadn't discovered till after we drove off the lot. I don't know how many other dealerships would have been as accommodating. But I can attest that Tracy Ford made it right. Thank you David. Obviously communication with the right people is paramount to ensuring a positive car buying experience. I truly believe these folks are committed to making things right and are responsive to their customer's needs. I'll admit there was some apprehension going into this purchase. We had seen some extremely negative posts and were suspicious; however, we had read just as many positive testimonials and were willing to see for ourselves. As far as our own car buying experience is concerned, we have had nothing but first class, thoughtful and sincere professional treatment at every level of this dealership. They stand behind their product and continue to go out of their way to ensure our satisfaction. To this we say "Thank You!"
Daniel G. (Yelp)

"Hands down the best service I have ever had buying a vehicle!!"

Hands down the best service I have ever had buying a vehicle!! Brandon was amazing he helped me pick out the perfect explorer. He was really knowledgeable and answered all of my questions. Brandon got me in and out of finance and had the explorer ready filled with gas. He connected my phone and really took his time to show me the features. I recommend this dealership their customer service is great. The salesman will actually help you not ignore you!!
Kuljit S. (Yelp)

"THE MOST down to earth, sincere, and truly honest salesman"

A very special thank you goes to Henry Polack at Tracy Ford. The next time you are in the market for a new vehicle, you HAVE to go see Henry!! He is THE MOST down to earth, sincere, and truly honest salesman you will ever meet in your life. I don't say this lightly because every experience I've had with car salesmen in the past, has left me feeling like I need a sage cleanse (lol) and a shower. Henry, however, goes above and beyond for all his customers whom he makes feel like family. It says a lot when my husband, (who is not just a salesman, but rather a damn good and honest man who just happens to sell things for a living) says that we will no doubt take ALL our business back to Henry no matter where he goes. We HIGHLY recommend him and hope you choose to trust him with not only your business, but with your family as well. We did!
Mahina (Edmunds)

"Tracy Ford got our truck running better than it has in years"


2003 Ford F150 was misfiring terribly so we took it to a private shop thinking we would save money over the dealership, we found out the hard way this is not true. The private dealer fixed some parts but still left the truck unchecked when released and it was still misfiring after 1375.00 we were more than annoyed. Then my husband said "that's it" we are taking it to a Ford Dealer where a Ford certified technician can get this running right again. Tracy Ford got our truck running better than it has in years, with great gas mileage and we were out the door at 750.00. We are pleased and delighted to say, don't waste your time nor money thinking it is cheaper at the off brand private shops, this is the place to be is Tracy Ford!
Wendy S. (Google)

Contact

Tracy Ford

3500 Auto Plaza Way
Directions Tracy, CA 95304

  • Sales: (888) 722-1914
  • Service: (877) 697-9254
  • Parts: (877) 699-4665

Hours

  • Monday 9:00AM-9:00PM
  • Tuesday 9:00AM-9:00PM
  • Wednesday 9:00AM-9:00PM
  • Thursday 9:00AM-9:00PM
  • Friday 9:00AM-9:00PM
  • Saturday 9:00AM-8:00PM
  • Sunday 10:00AM-7:00PM
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