Customer Testimonials
Customer Service done right
Great service, quick and easy auto maintenance.
Great service. I had my 2024 F250 power stroke oil changed. Accumulative points were used for the service. Also received a 25 dollar Boucher for. Next service. Friendly staff
(Translated by Google) Very kind (Original) Muy amables
I recommend this dealership they have excellent service and management
Outstanding service experience. MTM transit & The City of Tracy Thanks you for this. Special thanks to my Service Advisor Debbie, Also the Service Manager for meeting with me to understand the importance of the buses for the City of Tracy and the efforts to provide paratransit service to the disabled citizens of the community.
The employees of Tracy Ford work as a team to Deliver the very best customer service.
It took three trips to the dealership to get it fixed. Then, on the last trip, they made me wait four extra days because someone went home early on a holiday weekend. So I was without a car over Labor Day weekend. Then to top it all off, They left my car under a tree, and it was covered in sap when I picked it up. At least I hope thats sap. My advisor, Sonny tried hard though, wasn’t his fault.
This is the best service department anywhere in the area. Rodney and Robert are excellent to work with.
Staff is always accommodating and provides excellent customer service. By far the best dealer in Tracy to deal with.
Vehicle came back scratched and had open alcohol cans on the back seat and dirty
The Service staff is awesome! Great to work with, friendly, and helpful if you have any questions about your car, service, etc. I cant say enough about this service team. Great customer service!
The staff is very friendly and helpful. The service I received was excellent. I would go back to this dealership in a heartbeat.
My Mach E had a flat tire, given that the car does not have a spare, it had to get towed to the dealership around 3pm on Wednesday. Called the Service dept, but they kept me on hold for 15 minutes with nobody picking up the phone. The next day, there were no calls or even the ability to communicate with an advisor, so I had to personally go to dealership and speak with somebody about getting the tire fixed. Unfortunately, the tire was not repairable, but due to Ford's lack of a solid service-level-agreement to account for their manufacturing ... Read More DealerRater - Sep 3, 2023
This is the Best customer service I've had in years. I would recommend Tracy Ford and Robert to everyone.
Friendly staff and wonderful service! They picked my vehicle up and brought it back, amazing!
This is second Ford we leased from Tracy Ford and both experiences were A1. Starting from the greeting to explaining everything as it happened to our visit in finance which was trouble free and well worth remembering. We would recommend them to everyone. Thanks again for another pleasant experience.
They listened to what i needed with regard to my particular situation which was a very complicated one
Can’t tell if the tires have been rotated. If they were the TPMS was not updated. Got a nail in the left rear tire and my dash said the passenger front was low. Oh well
My experience at Tracy Ford was great, Bobby and the entire staff were fabulous and kept me informed about was going on with my vehicle at all times. They have always provided great service and professionalism.
Good dealership, very responsive and helpful people. I would recommend for any of you to visit.
Christian is ALWAYS great! He is very welcoming, and is definitely one of my two go to people there. Debbie is another great representative of Tracy Ford. She always follows through with her word, and is quick to find me answers regarding my truck.
Good service. Scheduled an appointment for an oil change for my Ranger and am happy with it. The place was clean, with very nice and courteous people.
Good service. Sunny was very helpful and the pick up and drop service is 1st class. The estimate was too high but I will return for the suspension work.
Great service! Best place to go with you want dealership level service at a decent price
Christian worked with me to make sure we got the right tires for my vehicle.
They are always courteous and got me in quickly when I needed an appointment. Only place I take my car for service.
Awesome! Hospitality way better than the dealership we have for our at Hyundai! Great people awesome!
Dealership was just fine. My problem was with the forceful financing. I came in with pre-authorization. They felt they could beat the interest rate. When they couldn’t, the guy lied to me and made me feel he was doing me a favor. The favor would have been to allow me to use my original financing!
I was very happy with the service I received at Tracy ford.
Initial contact with sales person was great. Finance person made it a bad experience. This was a gold certified used vehicle. Finance person says there is no warranty. Gold certified vehicles come with a 1 yr 12,000 mile comprehensive warranty and 7yr 100,000 powertrain. I was not offered either. Tried to get a call back from the general sales manager. I waited a week with no response.
Called Ricky from Tracy Ford to set up an appointment to have a diagnostic on my Ford Edge. He got my car in quickly. My navigation screen had stopped working. He got the parts ordered, worked with my insurance and set up an appointment to complete the repairs. Thank you Ricky and Tracy Ford for your excellent Customer Service!
Always a positive experience dealing with the service department. Very communicative and professional.
Great Experience but a little pricey for labor
always great service very helpful staff easy to get appointments all the people help you as fast as they can
Best customer service experience service department Ricky lazzerini has the best attitude manners and patience just on these facts my next car purchase will be at this Ford Dealership. My many thanks to Ricky lazzerini for all the hard work he provides everyday
Forcing me to write a review and spamming my email to give a review is absurd. Service of the actual vehicle was great, the auto email is worth 0 stars.
The staff was low pressure and helpful throughout our buying experience. We left happy customers with our new vehicle.
Quick and efficient. Thank you Christian
Cynthia Perez has done a great job improving customer service. It will take time, for the past 6 years it’s been pure xxxx dealing with customer service. My last dealership was Sunnyvale Ford and they were worst on how they treated people of color.
Best service ever from Christian in Tracy Ford I will give him five star for this 🌷
He was very courteous, and he took the time to handle our situation regarding our oil change.
Always a great experience five stars
Great, friendly staff all around. I’d recommend them to everyone who is in the marked for a vehicle.
Great customer service !! Always a pleasure coming here. Everyone super nice.
The Tracy Service Department went above and beyond expectations Christian made sure everything was taken care of. I Can’t thank them enough.👍🏼
Everything went smoothly even though they were very busy. The maintenance representative was pleasant and polite. The facilities were clean and pleasant.
I have had my ford explorer for 2 years now and I always come to this dealership for service. They are very kind, honest and reliable. I can always speak with someone over the phone, get appointments and have all my concerns addressed. I would definitely recommend Tracy Ford Service!
Thanks for finding out the problem and addressing it quickly.
Awesome job! Quick oil change! Thank you so much! Great team & warm welcomings! I love Tracy Ford!
My experience at Tracy Ford was excellent. Joel(Sales) was on point and quickly handled all of my requests.
Simo was helpful and persistent without being overbearing (as is the case with many car sales people).
Pick up delivery service was smooth and easy
Tracy Ford figured out what needed to be fixed, gave us a quote, ordered the part, took vehicle in 2 days after and it was fixed. Great work!
Service personnel named Robert is the best. Provided Speedy service. Kept me inform of my vehicles status.
My experience with Ricky and the rest of the front staff including cashiers has been very favorable.
Service performed during oil change and road test was excellent Detailing my car not so good Manager took car back to rewash Front was half fast vacuumed back not at all. The second time it was brought back sides still dirty 🙄 It was better than the first go around but still dirty
Sale person is not honest and with no experience!
1. not give me promised price and ask me to come;
2. told me wrong milage until I sign the paper (he said under 30mi, actually 120mi) I asked him on the phone before I walked-in and he thinks it's not a big deal ; And said I'm the only one test drive this car, REALLY?
3. cheating me truck cover price, he said $1600 at first and he'll give me discount, i asked him to print out cover info, then I find online it was $1200;
4. I purchased car without cleaning which he ... Read More DealerRater - Jul 26, 2023
The process was simple. Not crowded at all and got in and out. Very helpful people.
Quick Lane in Tracy has got it right when it comes to customer service. I have been a fortunate customer who’s received great care and advice for taking care of my vehicles.
My experience ordering and purchasing a new Bronco from Tracy Ford was as seamless as possible. The salesperson, Simo, was incredibly responsive and accommodating with answering all my questions throughout the process, and I was delighted with how easy the transaction was once the vehicle arrived.
One word Amazing!!
Good service. Good explanation of work to be done on vehicle. They offer shuttle service.
Good experience on my F-250 repair, Ricky was my service ref, his attitude is very nice and kept me updated about my truck. Highly recommend Tracy Ford service department. I been to other dealership and their service is not even close compare to Tracy Ford.
My service advisor was great but the service tech was not good. Said on paper he performed a service but I confirmed he didn’t do what he was employed to do. Maybe Tracy Ford needs to reevaluate his position with Ford?
Debbie who was my service advisor was awesome!! She had a warranty part expedited and my daughter's car was taken care of within 2 weeks. She also was able to get her a rental car free of charge.
Good experience every time I take my truck for repair or any issue. Ricky is the best, very nice and attitude is great. I hope no more issue on my truck but if I go back I will ask for Ricky again.
The staff was very informative and called me with updates.
I’ve had great service from Tracy Ford! Every time I’ve had anything to be fixed and repaired, I’ve had great communication and service. My service tech has been Ricky, he’s top notch!! He is always responsive and keeps me up to date on progress. Service is always quick and high quality.
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The who staff is great
All of my concerns were met as I dealt with the Service Manager and Service Tecnician.
Wonderful experience, Brittany had great communication and the oil change was completed quickly. Would definitely come back again
Service Advisor Ricky Lazzerini was amazing, good communication, appointment was right on time the service was quick and I was in and out in no time
Good communication on time calls if there’s a problem always offer a shuttle to work
Great experience with staff very professional and had a great shuttle driver. Car was ready on time and great hours to be able to pick my car up after work!
Got signed in right away and my truck was done when promised. The service clerk was friendly and very helpful
Wonderful service and amazing selection of vehicles. Sales persons are kind, and courteous, and finance does everything they can support the customers.
I always get my car serviced at Tracy Ford. I always get great customer service. They treat me like family. I have been going there since 2012.
I love the place. U will not be bored while waiting for the vehicle to get it done. The service and welcoming staff are excellent. I live in stockton still I prefer to go Tracy Ford Center.
They truly seem to care. Car was serviced on time. Price of service was good.
Deborah P was very professional and helpful. Stayed in contact all step with the service of my car
I have been going to Tracy ford for several years and it’s been great.
Brittany was very personable as well as helpful. She made my visit much more enjoyable.